A large part of HOBY involves teaching ambassadors not what to think, but how to think. That includes training, which will provide them with tools to to be successful when faced with different, sometimes strange, situations.
Emergency Communications Center dispatchers across the country are put into leadership roles when faced with problems from callers — both emergency and non-emergency. There are many 911 calls resulting in no response or a hung-up phone. It is then a dispatcher’s job to report it, call back and make sure everything is okay.
In Salt Lake Valley, dispatchers reported around 4,000 calls in one week all from the same
number. Instead of dispatchers issuing a citation, they took charge and researched the origin of the calls. It turned out to be a misunderstanding with a special-needs man, David, and his wish to listen to music on an old cell phone.
After discovering David’s phone was taken away, dispatchers decided to then pool money and purchase an iPod for the man, solving both his problem and their own.
Read the full story here, and share a time you or someone you know took charge as a problem solver.
“I’m not the most emotional person ever. But this weekend has been one of the best of my life! I can’t believe it actually brought me to tears. I’ve met the most OUTSTANDING people, and I can’t even explain the way in which I’ve been changed…I was a doubter, but I’ve finally seen the importance of things I’d never realized before. Thank you HOBY for changing me for the better!” – Bryeson Henry, ’15
“It’s been a year and a half since I went to the HOBY conference that changed my life for the better. I am very proud that the people I’ve met there, the future leaders of the world are doing amazing things. Whether it be leading community service events, excelling in academics/extracurriculars, or being accepted to colleges, these people are doing outstanding things! I’m especially proud that several 2013 alumni have been accepted into Ivy League schools!!! Wow! I also believe that I myself have grown as a leader and active citizen since HOBY, and owe many thanks to the speakers, counselors and fellow alumni for impacting my life!” – Marissa Carbonell, ’13
“HOBY was one of the most incredible experiences of my life so far, surrounding me with such a caliber of people that it is impossible not to strive for the stars.” – Michael Parker
Leadership comes in all forms. During HOBY, we are taught and reminded to never judge someone before talking to them. You don’t know a person’s true story until you ask.
This man, Mr. William “Bill” Crawford, worked as a humble janitor for almost 10 years at the Air Force Academy before a cadet discovered his true identity.
Crawford reminds us of a few key values of leaders through his unique story.
Respect should be given to all, no matter their “label.” Crawford may have been just a janitor, but he was also a part of the academy and contributed to the well-being of all around. No matter the life history, no job is beneath anyone.
Humbleness is always noticed, and credited. The humble leaders and heroes, like Crawford, seem to have the important life lessons under their belt. They can teach a thing or 2 when you need it most.
Check out Bill’s full story, and let us know what you learned or were reminded of about leadership.